If you are still experiencing an issue, please contact our support team and let them know what steps you have already taken. When the Amazon Fire TV home screen appears, try launching your IPVanish app and then try to connect.Ĭlearing the IPVanish app cache and data fixes most connection and speed issues on FireOS devices. Go to Settings, select My Fire TV, and click Restart and Restart your Fire device.ĥ. You’ll then have to sign back into your Amazon account and see if the Fire TV Stick works. Find the IPVanish app, select it, and click Force Stop, then hit Clear data and Clear cache options.Ĥ. Navigate to Settings > My Account > Amazon account > Deregister and follow the on-screen prompts. In the Applications menu, select Manage Installed Applications.ģ. NOTE: The first generation Fire Stick (FCCID: 2ABDU-0509) can be used to install and may even launch the CyberGhost VPN app, however, you cannot use it. Click the Home button, select the Settings option and from the Settings menu select Applications.Ģ. Develop shared insights and best practices on the use of advanced analytics in education. Follow the steps below to clean your Fire TV/Fire TV Cube/Fire Stick cache:Ĭlean your Fire TV/Fire Stick/Fire TV Cube Cache ( Graphical guide available)ġ. If your internet connection to the Fire TV Cube/Fire TV/Fire Stick device is working, the second troubleshooting step would be to clean your IPVanish app's cache and data. We suggest using the Fire Stick in the same room as your wireless access point and if you are on a Fire TV or Fire Cube, test using a wired connection.Ģ. If you are having trouble with IPVanish on your Fire Stick or Fire TV device, we would first recommend checking your network connection and wireless signal strength. Troubleshooting steps for IPVanish users:ġ. *** NOTE: Some generation 1 sticks also now come with an Alexa Voice remote, so please check the FCCID number as mentioned above to see if you have a generation 1 Fire Stick ** IPVanish requires the Gen2 Fire Stick (or newer). If you are using a First Gen Firestick, then do not use our app. The older hardware in the First Gen Firestick will not allow the app to work properly and may result in making it an unusable device. NOTE: The First Generation Fire Stick (FCCID: 2ABDU-0509) may allow the IPVanish app to be installed and even launch, but that does not mean you can use it. Disclaimer: Our App WILL NOT WORK on the FIRST GENERATION FIRE STICK!
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